Who are Celsteel?

FAQ's - Please click a link below

How is my diamond graded?

Your diamond will be graded according to Weight, Cut, Colour and Clarity.

Weight
Weight is measured in carats, (5cts = 1 gram) the larger the stone the more valuable

Cut
The cut of the Diamond is the shape of the diamond, some shapes such as round stones are more valuable than other shapes. It is also how the diamond has been polished, the better the diamond has been polished and the better the proportions the more valuable it is.

Colour
Colour is defined as the colourlessness of the Diamond. The more colourless the more valuable the diamond. The best colour is a D colour diamond.

Clarity
The clarity of a diamond is what is inside the diamond. The clarity is worked out by magnifying the diamond 10x, then depending on the small marks will determine the diamonds clarity.

Why can’t you give me a value over the phone for Coloured gems?

Coloured gemstones are generally valued on their depth of colour, cleanliness and brightness.

There is no internationally accepted grading for coloured stones as there is for diamonds, so each one has to be seen individually, and the value worked out by the size, colour, clarity and cut of the stone.

What happens when I accept an offer?

When an offer is accepted, we need proof of identity, which is either photocopy of passport or photo driving license and a copy of a utility bill or something with your address on it, as we need this for money laundering regulations. We will then send you a form to sign and return saying that the item is yours to sell.

Once we have received these back we would transfer the funds to your account the same day.

What happens If I don’t want to sell ?

If you weren’t happy with the offer we would return it the same day by royal mail special delivery fully insured, for you to receive the following day.

Can I bring my jewels in to show you?

Yes, we take appointments Monday-Friday 10am-3pm. Please phone in advance to make an appointment

How is my jewellery returned?

In the unlikely event you weren’t happy with the offer we would return it the same day by royal mail special delivery fully insured, for you to receive the following day.

When will you contact me if I send my Jewellery in to you?

We endeavour to call you within 30 minutes of the post office delivering the parcel by telephone, and if there is no answer to leave a message, and also email you to confirm

Any other questions?

If anything is not covered, please email us at info@celsteel.co.uk for any other information